Grey PC Privacy Policy

Last updated: [28th of March, 2023]

Grey Technologies WLL Policies

1. Introduction

Welcome to Grey Technologies WLL (“we,” “our,” “us”). This document outlines our privacy policy, service and repair policies, payment policies, and customer conduct policies. Please read these policies carefully to understand our practices.

2. Company Information

Grey Technologies WLL
Shop 308A, Building 308, Road 3503
Email: info@greypcnet
Phone: 34315538

3. Privacy Policy

3.1 Types of Information We Collect

  • Personal Information: We collect personal information that you voluntarily provide to us when you visit our shop, make a purchase, or contact us. This includes:

    • Name
    • Address
    • Email address
    • Phone number
    • Payment information (credit/debit card details, billing address)
  • Non-Personal Information: We may collect non-personal information automatically when you visit our website, such as:

    • Browser type
    • Device type
    • IP address
    • Website usage data through cookies and similar technologies

3.2 Methods of Information Collection

  • In-Store: Information is collected through forms you fill out when you make a purchase, request a service, or register for our loyalty program.
  • Online: Information is collected through online forms, email communication, and cookies when you visit our website.
  • Phone: Information is collected when you call us for inquiries or support.

3.3 Use of Information

We use the information we collect for various purposes, including:

  • Processing transactions and providing products or services you request
  • Communicating with you about your orders, inquiries, and other requests
  • Improving our services and customer experience
  • Sending marketing communications, offers, and newsletters (with your consent)
  • Conducting internal analytics and research to improve our business operations

3.4 Sharing of Information

We may share your information with third parties under the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing partners.
  • Legal Requirements: When required by law or to protect our rights, we may disclose your information to government authorities or other relevant parties.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

3.5 Data Security

We implement a variety of security measures to protect your personal information. These include encryption, access controls, and secure storage solutions. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

3.6 Customer Rights

You have the right to access, update, or delete your personal information. You may also choose to opt out of receiving marketing communications from us. To exercise these rights, please contact us at info@greypcnet or call us at 34315538.

3.7 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect information about your browsing behavior to help us understand how you use our site and to provide you with personalized content and advertising.

  • Types of Cookies Used:
    • Functional Cookies: Necessary for the website to function properly.
    • Analytical Cookies: Help us understand how visitors interact with our website.
    • Marketing Cookies: Used to track visitors across websites and display relevant ads.

You can manage your cookie preferences through your browser settings.

3.8 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by other means. Your continued use of our services after such changes will constitute your acceptance of the new Privacy Policy.

4. Service and Repair Policies

4.1 Non-Refundable Upfront Payment

A non-refundable upfront payment is required for custom builds and special orders. This payment will not be returned if the build is canceled for any reason.

4.2 Warranty Conditions

  • If the customer has in any way, shape, or form opened the computer and tampered with the hardware, we reserve the right to refuse warranty service.
  • Our warranty covers hardware issues only and does not extend to software problems.
  • The original boxes for all components must be present when claiming the warranty within the intended period.

4.3 Repair Process

  • Customers are not allowed behind the counter or in the repair area. Being There may affect the efficiency of our repair process & we may run the risk of our time running out, potentially leading to a situation where you might still have to leave the computer with us. This could delay the repair and inconvenience you further.

4.4 Priority and Repair Time

We prioritize all repairs. To ensure a thorough diagnosis and repair, we request that the computer and and any request Part box be left with us for at least a day.

4.5 Data Responsibility

Customers are responsible for backing up their data before repairs. We are not liable for any data loss during the repair process.

4.6 Service Charges

  • Diagnostic fees are non-refundable and must be paid upfront. These fees will be applied towards the cost of repairs if you proceed with the service.
  • Additional charges may apply if the computer is not found to be faulty and for any handling fees incurred.

5. Payment Policies

5.1 Accepted Payment Methods

We accept cash, credit/debit cards, and checks. Valid ID may be required for certain payment types.

5.2 Deposits

Deposits are required for high-cost items, special orders, or custom builds. These deposits are non-refundable if the order is canceled.

5.3 Late Fees

Late Pickup fees may apply to leaving the computer at the shop as storage fees.

6. Customer Conduct Policies

6.1 Code of Conduct

Customers are expected to maintain a respectful and safe environment within the store for both employees and other customers.

6.2 Appointments

To manage workflow and ensure timely service, appointments for repairs and consultations are encouraged.

7. Contact Information

If you have any questions or concerns about these policies, please contact us at:

  • Email: info@greypcnet
  • Phone: 34315538

By using our services, you agree to these terms and policies. We appreciate your understanding and cooperation.

Best regards,

Grey Technologies WLL

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